http://www.robotreviews.com/chat/viewto ... 20&t=17461
Re: Neato Fan Stuck Error
Postby sanches2 » January 13th, 2014, 4:36 pm
I got the same error tonight on a brand new unit of XV-25 .
It started normally for about 3 minutes and after that it stopped and the message on the screen was "My fan is stuck" so i opened it and checked but everything as i said was brand new and the fan wheel was rotating just fine. I opened a chat assist session with a guy named James and he gave me advice to start with a hard reset.
This was really helpful - we've been watching it for about an hour before it returned to base and no problem at all. So if you get this message for no obvious reason:
- unscrew the battery compartment(it doesn't void the warranty as well as the brush compartment -i've asked)
- unplug both batteries (my unit was only off via the start/power key)
- leave it for couple of minutes with the batteries disconnected and then connect them again.
- reconnect batteries & close covers.
- after you power it on (i did it while at the dock) go to menu>support>new battery and confirm:)
done