Userbase

Hello,

I received this evening this Flex Cable Ribbon for my Nexus One. I opened the package and I see that there is a connector torn (it is not even in the package!). You can view a photo of it here ( http://tinypic.com/view.php?pic=15wnguc&s=6 ).

I waited for this piece 20 days and all I receive now is a broken connector/cable...

Please refund me.

Thanks for contacting us.

We are sorry for this inconvenience. For this issue, could you accept to just pay another $20.00 as reshipping fee for the replacement? And you don?t have to spend more time and money on returning the item.
If you are agree, you can open the following link to find our payment account (the second one) and then tell us the transaction ID when you complete it.

Then we will reship one to you soon once we confirm the payment.
If you need further assistance, please don't hesitate to reply to this email and let us know.

Thanks for the quick reply on my complaint.
I can not accept your offer and I strongly object your proposal. Because it was the responsibility of Yallstore to check what they send out. My opinion is, the print board was not damaged during transport. Because the piece who is broken off, is not in the package! Even more, there is no damage on the package. My conclusion is that Yallstore send out pieces, due reason whatever, who are damaged before packing without verifying.

I've payed you till now $39,88 (print board + shipping) as it must be. Now you ask me to pay an additional $20.00 to ship out another new print board to me? Why should I agree with this proposal? Sorry,I can't help the print board is broken/not complete.
And due what reason are the shipping costs $20.00 instead of the mentioned $2.99 on the website? Most likely and (customer) friendly is to ship me a new print board and no surcharges or whatever wil be come on my account.

Sincerely,

I am sorry for all the inconvenience.
Thank you for your timely response.
For this issure, how about we refund 30% to you as compensation?
And you don't need to return this item to us.
Looking forward to your early reply!
Your understanding is highly appreciated.

Dear Customer Care,

I'm very upset with this answer.Do I need to buy another print board with a discount of 30%!? Again, I can't help the print board was incomplete sent to me.I suggest you sent me a new print board, no more costs will come to my account. And this is my final answer. If you can't agree with it, I waive all cooperation with Yallstore, and I will give this issue in the hands of Paypal. Looking forward to receive a final, positive, decision from Yallstore.
PS. When we come to a positive agreement, and I need to return the print board to Yallstore please let me know your courier and account to close this case.

Best regards,


Of the record.
I'm employed in a big American company (world leader in producing laundry equipment) here in Belgium, and responsible at the warranty division. When customer can proof on the hand of the serial of the machine, is not older than 3 YEARS, there is no discussion at all for credit note. No matter what it costs. This is our 'CUSTOMER NUMBER ONE' procedure.

We are glad to tell you that your item was reshipped out already.
The tracking# is: xxxxxxx
As it is international shipping. The USPS tracking # can not track the shipping status.
It will take a little longer to deliver, about 3-5 weeks.
Pls kindly wait for a little longer. You will receive the item soon.
Could you close the dispute for us now?
If there is anything we can help, pls feel free to contact us.

Best regards,
Yallstore customer care

sirWard schreef:en soms met de 70% (!!) douanetaks -_-*

• import duties (taksen). Dit is afhankelijk welk product je importeert van buiten Europa (afhankelijk van het "customs tariff" nummer). In de meeste gevallen is dit 0%.
• BTW (21% in België).
• Agentschapskosten. Dit zijn geen taksen, maar een "fee" die je betaalt aan het douane agentschap (vergoeding voor de papieren die zij moeten invullen en het voorschot dat zij aan de douane betalen).

Your dispute over the payment you sent to N&K TRADING INC will
automatically close on 24 Sep 2012.

-----------------------------------
Transaction Details
-----------------------------------


Seller's Name: N&K TRADING INC
Seller's Email: [email protected]
Seller's Transaction ID: XXXXXXXX

Transaction Date: 14 Aug 2012
Transaction Amount: -$39,88 USD
Your Transaction ID: XXXXXXX
Case Number: XXXXXXXX

Buyer's Transaction ID: XXXXXXXX

If you are still trying to resolve the problem with your seller, keep in
mind that you have until 24 Sep 2012 to escalate the dispute to a PayPal
claim.

By escalating to a claim, you would be asking PayPal to review the case and
decide the outcome.

We will assume that the dispute is resolved and will automatically close it
unless you log in to the Resolution Center and escalate it before 24 Sep
2012. A closed dispute cannot be reopened or escalated to a PayPal claim.