Disconnect probleem (split)

[Rynler]

I am on Belgacom, not Scarlet, I have this problem with disconnects every 5 min for 1 month now. What can I do? 3 Techniciens came to my place and did nothing, the problem is not from my place it is this server / router 91.183.246.107. I found this forum post by google the IP address. Please help me no one at Belgacom seems to understand the problem.


Tracing route to s3-1.amazonaws.com [72.21.195.97]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 19 ms 19 ms 19 ms 1.113-130-109.adsl-dyn.isp.belgacom.be [109.130.113.1]
3 19 ms 19 ms 92 ms 160.241-183-91.adsl-static.isp.belgacom.be [91.183.241.160]
4 * 19 ms 19 ms ae-15-1000.ibrstr1.isp.belgacom.be [91.183.246.107]
5 19 ms 19 ms 19 ms bru-11-r6-t7-4.car.belbone.be [80.84.21.34]
6 20 ms 19 ms 19 ms 94.102.162.127
7 26 ms 25 ms 25 ms prs-bgc-r4-t2-1.car.belbone.be [80.84.18.106]
8 104 ms 104 ms 109 ms 94.102.162.96
....


Tracing route to www-01-04-lhr2.facebook.com [31.13.72.20]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192.168.1.1
2 19 ms 18 ms 19 ms 1.113-130-109.adsl-dyn.isp.belgacom.be [109.130.113.1]
3 19 ms 19 ms 20 ms 160.241-183-91.adsl-static.isp.belgacom.be [91.183.241.160]
4 * * * Request timed out.
5 19 ms 19 ms 19 ms bru-11-r6-t8-4.car.belbone.be [80.84.20.78]
6 33 ms 29 ms 29 ms 94.102.162.204
7 27 ms 27 ms 27 ms linx.br01.lhr1.tfbnw.net [195.66.225.69]
8 27 ms 26 ms 27 ms ae0.br02.lhr1.tfbnw.net [204.15.22.111]
9 35 ms 31 ms 30 ms po126.msw01.04.lhr2.tfbnw.net [31.13.25.157]
10 27 ms 27 ms 27 ms www-01-04-lhr2.facebook.com [31.13.72.20]

Trace complete.

[krisken]

That isn't a disconnect at all. If you're disconnected, a traceroute (and even a dns lookup) can't be done. So the first hop of your traceroute would fail.

[Rynler]

yes it is not a disconnect, but how can I cmd tracert route when I get disconnected? So only when I get reconnected I can do this command. 2 techies came to my place, 1 said it is a problem in the street, and did nothing, the other came to my home and changed some wires, thou so it happens at the time he did that internet did not fail. At all. After he left, worked ok for a 1 day thou I still had packet loss on skype and MMO games (lag spike and interruptions). This happened last Saturday. Since monday it got worse.... I am pretty sure it is that router/server that shows up.

[krisken]

I'm afraid it isn't that one. In that case everyone who uses BGC internet would have the same problem.
Maybe that other BGC internet customers can do a traceroute to eg google.be and post them over here?

[Rynler]

I'm afraid it isn't that one. In that case everyone who uses BGC internet would have the same problem.
Maybe that other BGC internet customers can do a traceroute to eg google.be and post them over here?

True. 1st techniciean that was supposed to come, called me and asked if I am home, I said yes, and then he didnt showed up. 2nd one, was smarter, called me and said I dont have to be home becouse it is a problem "in the street", nonetheless I stayed home, to see if problems improved. NOT A SINGLE THING. Disconnects after disconnects. After 1 more week a 3rd technician came, and checked my connection, all seems fine when he was here, thou I was not browsing internet or any other stuff. He changed some of the wires and tested connection. Download and Upload was fine. I showed him tracert command like above. And he called other technicien...anyways...He said they will check it. After 2 days, I was at work and some technician called me and asked if now my internet is ok? I said I have no ideea since I am not home. He said that they do their best to make it work.

The disconnects seem to occur more offen when I play some video games online or intense download (like youtube 1080p ) or skype calls.

I checked my status on belgacom site all seems well there with all bills payed and traffic under maximum of 500gb.

here is some of the router log before disconnects

Code: Selecteer alles

JJul 21 16:38:54 2012   System Log   Message   daemon.warn Process 14729 exited. No action was taken
Jul 21 16:38:54 2012   System Log   Message   user.alert autom: main_autom.c(1323): *****on envoie PPP_Notify(up)
Jul 21 16:38:54 2012   System Log   Message   user.alert autom: main_autom.c(1284): PPP test interface name : CONFIG_PPP_DHCP_UP
Jul 21 16:38:52 2012   System Log   Message   daemon.info mt_ma: device ppp0 state change (up, ppp reset=0)
Jul 21 16:38:52 2012   System Log   Message   daemon.info secondary DNS address 195.238.x.xxx
Jul 21 16:38:52 2012   System Log   Message   daemon.info primary DNS address 195.238.x.xxx
Jul 21 16:38:52 2012   System Log   Message   daemon.info remote IP address 109.130.xxx.xxx
Jul 21 16:38:52 2012   System Log   Message   daemon.info local IP address 109.130.xxx.xxx
Jul 21 16:38:52 2012   System Log   Message   daemon.info Remote message: CHAP authentication success, unit 49000
Jul 21 16:38:52 2012   System Log   Message   daemon.info Connecting: ppp0
Jul 21 16:38:21 2012   System Log   Message   daemon.info Connection terminated.
Jul 21 16:38:19 2012   System Log   Message   user.alert autom: main_autom.c(1350): *****on envoie PPP_Notify(down)
Jul 21 16:38:19 2012   System Log   Message   kern.warn printk: 1 messages suppressed.
Jul 21 16:38:18 2012   System Log   Message   daemon.info mt_ma: device ppp0 state change (down, ppp reset=0)
Jul 21 16:38:18 2012   System Log   Message   daemon.info LCP terminated by peer
Jul 21 16:38:02 2012   System Log   Message   daemon.warn DNS: too many forwarded messages
 [repeated 3 times, last time on Jul 21 16:38:04 2012]
Jul 21 16:33:32 2012   System Log   Message   daemon.info estream: socket 43 read_func closed connection 1
Jul 21 16:15:17 2012   System Log   Message   daemon.info estream: socket 45 read_func closed connection 1
 [repeated 2 times, last time on Jul 21 16:15:22 2012]
Jul 21 16:15:12 2012   System Log   Message   daemon.info estream: socket 49 read_func closed connection 1
Jul 21 16:15:12 2012   System Log   Message   daemon.info estream: socket 45 read_func closed connection 1
Jul 21 16:13:15 2012   System Log   Message   daemon.warn DNS: too many forwarded messages
 [repeated 3 times, last time on Jul 21 16:13:20 2012]
Jul 21 16:10:02 2012   System Log   Message   daemon.info estream: socket 47 read_func closed connection 1
Jul 21 16:10:02 2012   System Log   Message   daemon.info estream: socket 44 read_func closed connection 1
Jul 21 16:06:33 2012   System Log   Message   kern.warn HTB: quantum of class 10070 is small. Consider r2q change.
Jul 21 16:06:33 2012   System Log   Message   kern.warn HTB: quantum of class 10030 is small. Consider r2q change.
Jul 21 16:06:31 2012   System Log   Message   kern.warn HTB: quantum of class 10070 is small. Consider r2q change.
Jul 21 16:06:31 2012   System Log   Message   kern.warn HTB: quantum of class 10030 is small. Consider r2q change.
Jul 21 16:03:46 2012   System Log   Message   daemon.info estream: socket 44 read_func closed connection 1
Jul 21 16:03:46 2012   System Log   Message   daemon.info estream: socket 43 read_func closed connection 1
Jul 21 16:03:28 2012   System Log   Message   daemon.warn Process 13806 exited. No action was taken
Jul 21 16:03:27 2012   System Log   Message   user.alert autom: main_autom.c(1323): *****on envoie PPP_Notify(up)
Jul 21 16:03:27 2012   System Log   Message   user.alert autom: main_autom.c(1284): PPP test interface name : CONFIG_PPP_DHCP_UP
Jul 21 16:03:26 2012   System Log   Message   daemon.info mt_ma: device ppp0 state change (up, ppp reset=0)
Jul 21 16:03:26 2012   System Log   Message   daemon.info secondary DNS address 195.238.2.xxx
Jul 21 16:03:26 2012   System Log   Message   daemon.info primary DNS address 195.238.2.xxx
Jul 21 16:03:26 2012   System Log   Message   daemon.info remote IP address 109.130.xxx.xxx
Jul 21 16:03:26 2012   System Log   Message   daemon.info local IP address 109.130.xxx.xxx
Jul 21 16:03:26 2012   System Log   Message   daemon.info Remote message: CHAP authentication success, unit 47195
Jul 21 16:03:23 2012   System Log   Message   daemon.info Connecting: ppp0
Jul 21 16:02:52 2012   System Log   Message   daemon.info Connection terminated.

[krisken]

Could you please do a check of your modem using vdsl2tool (search the forums for the link)

[Rynler]

Yes.

1st connected.

Code: Selecteer alles

**************************************
* VDSL2Tool 2.3 - http://hierzo.net/ *
**************************************
                        download          upload
Line:                  30064 kbps        6048 kbps
Modem max:             117448 kbps        n/a Estimated!
Calculated max:        96430 kbps         20204 kbps Estimated!
Profile:               17a
Line length:           312 m Estimated!
Training margin:       30.3 dB
Attenuation:           8.8 dB


2ndwhen I got disconnected is all o.ooo

Code: Selecteer alles

**************************************
* VDSL2Tool 2.3 - http://hierzo.net/ *
**************************************
                        download          upload
Line:                  00000 kBps        0000 kBps
Modem max:             00000 kbps        0000 kbps Estimated!
Calculated max:        00000 kBps        0000 kBps Estimated!
Profile:               00a
Line length:           000 m Estimated!
Training margin:       0.0 dB
Attenuation:           00 dB


3rd when DSL led is blinking

Code: Selecteer alles

**************************************
* VDSL2Tool 2.3 - http://hierzo.net/ *
**************************************
                        download          upload
Line:                  30064 kbps        6048 kbps
Modem max:             117540 kbps        n/a Estimated!
Calculated max:        96506 kbps         20220 kbps Estimated!
Profile:               17a
Line length:           158 m Estimated!
Training margin:       30.3 dB
Attenuation:           8.8 dB


All is fine untill I get disconnected from nowhere. I donno maybe the router is f***** up. I dont know. I wish I do.

[krisken]

Could indeed be a modem that's bricked

[Rynler]

Well yeah, I will try this. I will call them for another technician and I will insist that he brings a new bbox with him, so we test it. I see no other trick to it.If that does not work. I guess I will switch the ISP, becouse this problem is for 1 month now.

[xenne]

dit probleem lijkt hier verdacht veel op het mijne

has your problem been solved by placing a new bbox2?