In bold are lost days due to having to stay at home, waiting for a technician.
17/10/2017: Order done.
18/10/2017: Confirmation installation date: 20/10/2017.
20/10/2017: Technician cancels because another appointment is taking longer than expected.
23/10/2017: Confirmation new installation date: 24/10/2017.
24/10/2017: Technician cancels because Proximus connected the line to the wrong house number. I call edpnet planning and ask them to not schedule another appointment with me unless they're 100% sure that the installation will go ahead as planned, as I don't want to waste another day staying home. The person from planning agrees with me and says he'll call me back by Friday.
27/10/2017: Friday passes and I hear nothing.
(unsure of date): I call edpnet myself the following week, I explain the situation again. The person on the phone confirms that the Proximus issue is resolved now and schedules a new installation date: 10/11/2017.
10/11/2017: Technician cancels because the exact same Proximus issue is still present. I call edpnet, the person on the phone tells me that the (new) colleague I was talking to previously misinformed me about the issue being resolved. As I'm frustrated over having lost three days in this process already, I ask them to speak to their commercial service as I'm no longer willing to pay the installation cost.
14/11/2017: I get a call from edpnet agreeing to drop the installation cost. I agree to give it another go and a new installation date is planned, but three weeks later: 04/12/2017. They can't plan it any time sooner as it seems they simply have no way of getting feedback from Proximus in any way and as such can't guarantee it being fixed before that date.
04/12/2017: Technician cancels because works are in progress in the street and he can't access the ROP. He says they need to get someone from Proximus to do it.
So here we are, one and a half month later. Still no internet and having stayed at home for four days already.
Ik heb simpelweg geen woorden meer voor hoe ongelooflijk belachelijk en slecht geregeld dit allemaal niet is.